Home Security Systems Dallas, TX

Brinks offers free two-day shipping, so the equipment was on my doorstep in a jiffy. Right out of the box, it’s clear the Brinks system is designed to be easy to install. While that’s impressive, Brinks setup isn’t quite as quick and easy as, say, our SimpliSafe installation. Nest partners with Brinks Home Security to bring customers a new option for home monitoring. Nest's self-learning and easy-to-use devices alert users to motion, smoke, intrusion and other unusual activity in your home.

Our technician was knowledgeable, thorough, and patient when answering our questions. The system has many useful "bells and whistles" and they all work perfectly together. Any time the alarm on your Brinks system activates, the monitoring professionals know about it.

My battery was dead in my panel on the…

Since keeping your stuff safe is the system's main purpose, we think this is a significant drawback. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. Neither ZDNET nor the author are compensated for these independent reviews.

review brinks home security

Also, extensive self-service support resources give you answers to most of the basic problems you may encounter. Finally, there’s a Brinks online community that lets you connect with other users to ask questions, share solutions, and more. Door and Window Sensor – Add additional sensors to your home security system for $29 apiece, which is a great deal.

Brinks Home Security Breakdown

Being wireless, it’s flexible in where it can be installed and you can expect the batteries to last approx. The Brinks security system offers a pretty wide range of products, but can be simplified into three basic packages—essential, complete, and ultimate. Brinks also works with Nest Secure, which can provide professional monitoring and home automation features. These are sold in year-long contracts, starting at $29.99 per month. The techs and custoer service are always nice and helpful. Willing to go the extra mile if I do not understand something.

review brinks home security

The transition was smooth changing from my previous system to the current system. My only issue had to do with multiple rescheduled appointments which made it difficult to plan for other needed responsibilities but So far I am pleased with the service. Will have a better idea how I feel after a few months. With phone support, you can speak with their dedicated customer care team, and you can even text them your questions, which is innovative. Each time I reached out, the customer support was good, but not necessarily great.

The 'six degrees of separation' needed to protect Data Centres

First off, they offer ASAPer, along with LiveVoice assist. These features ensure that highly trained emergency personnel are always close at hand. There are also traditional customer support channels staffed by Brinks security experts.

review brinks home security

The only thing I can say is that I wish the cameras were a little better, one that can actually maybe have a zoom quality. You can talk to somebody through the camera but you can't get a good quality shot. They don't send somebody walking through your home and let you do it yourself and are on the phone with you until you get your whole house working. If I unplug my camera, they send me a message and tell me, "hey, you know your camera just got moved". I like that you don't have to nail anything on the wall.

A drawback to Brinks Home Security is the 36-month contract. However, it's somewhat common within the home security industry to have a lengthy contract. Pricing for a Brinks system is also customizable as the company has financing options and various home security packages to choose from. Wireless Motion Sensor — Similar to the wireless door sensor, the wireless motion sensor has double-sided tape to ensure easy mounting. The detection radius is 80 degrees and signal encryption is Proprietary S-Line encryption.

review brinks home security

Overall, the sign-up process is straightforward and fast. You even have the option of calling a representative to configure a custom package to suit your needs. Brinks Home Security systems may be technologically advanced and easy for most people to install, but your options are limited and a little disappointing when it comes to contracts. Your options are a month-to-month contract or a standard 36-month contract. That's three years that you're locked into the service, and the warranty for equipment only applies for two years. Brinks Home Security systems have been specifically designed to beeasy to install.

Stuck in “contract” Brinks hasn’t produced for me and alarm hasn’t worked for 10 months

I'm very happy with their response time, the equipment, and the website and how things work on smart phones. They are the real deal as far as security goes; I really trust them. The customer support people have always been very, very helpful...

review brinks home security

Because I had an upgrade a few years ago, I was told that I had agreed to a verbal contract with Brinks. I can't remember this and they have nothing in writing but still I have to pay or get sued. My husband and I have decided to move to another city and I was told by Brinks that I owed another six months and to pay up if I wanted to be disconnected. I've opted to pay for the new owners of my home to have free protection for six months rather than give Brinks $200+ and not get anything for it. So beware, if you terminate early you will be charged the entire time of your contract!

DIY Installation

It was very easy to set up and it went together exactly the way that they said it should. The equipment was easy to install and it all worked exactly the way they said it should. It does require a little bit of a capability to actually install the equipment. I found it very easy to do but I had to go back and look at the website to understand some of the things that weren't explained thoroughly. Brinks Home Security cost starts at $29 per month for 24/7 professional monitoring. That is relatively low for home security packages.

review brinks home security

When an alarm is triggered, you will receive an alert with the Nest app where you can respond accordingly. Unique features of the Nest Secure system include Remind Me alerts, Quiet Open, Google Assistant, Dog Pass and Pathlight. When we couldn't find the pricing on professional installation on the Brinks website, we turned to a Brinks customer service rep for more information. Although they mention "transparent pricing," we didn't find this to be exactly true. According to the Brinks sales rep we spoke to, the professional installation, instead of theDIYversion, would cost anywhere between $199 to $399, depending on the current promotions.

When it comes to home security systems, Brinks offers customizable features and professional monitoring. It sounds like a lot of customers don’t like their new provider compared to their old ones. Brinks Home says you can add up to 119 security or smart home devices that will connect with your control panel. You don’t necessarily have to get all those from Brinks Home, but the company does offer a ton of different devices.

To get an accurate picture of Brinks’s pricing, equipment, and more, we did a lot of research. We dug through online forums and customer review sites. We compared Brinks to similar security companies and services like ADT, Frontpoint, and Vivint. For more information on our testing processes and standards, read our full methodology.

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